At Okusha our future depends on our ability to provide customers with products and services that consistently meet their expectations. Our management and staff are fully committed to providing quality products and services. All our systems and policies are directed towards achieving the following:
To give our customers services that meet agreed specifications and performance requirements through fully understanding their needs and our capability to meet them.
To minimise all forms of loss and wastage through planned systematic control of all our activities, resulting in increased benefits to all stakeholders.
To develop individual skills and self-discipline, thereby improving performance throughout Okusha. Our management will ensure that the policy, its intent and the supporting Quality Management System which has been developed, is communicated, understood, implemented and maintained throughout all levels within Okusha.